Privacy Policy

Craft My Song Privacy Policy – Australia

Effective Date: August 22, 2025

This Privacy Policy outlines how Craft My Song (“we,” “us,” or “our”) collects, stores, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our functions and activities, including:

  • Your name, email address, phone number, and song-related details when you submit an order.

  • Payment information processed securely by third-party providers.

  • Website usage information through cookies and analytics tools.

We will only collect personal information by lawful and fair means and where practicable, directly from you.

2. Use of Personal Information

We use your personal information to:

  • Provide our services (e.g., create and deliver your custom song).

  • Communicate with you regarding your order or support queries.

  • Send marketing communications (which you may opt out of at any time).

  • Improve our website, services, and customer experience.

We will not use your personal information for a secondary purpose unless you consent or the use is otherwise permitted by law.

3. Disclosure of Personal Information

We do not sell your information. We may disclose your personal information to:

  • Service providers involved in delivering our services (e.g., hosting, artists, payment processors).

  • Legal authorities if required by law or to prevent a serious threat to health, safety, or welfare.

Some of our service providers are located overseas (e.g., United States). In such cases, we take reasonable steps to ensure that your information is handled in accordance with the APPs.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure, including:

  • Secure servers and encrypted data storage

  • Access control measures and staff confidentiality agreements

5. Access and Correction

You may request access to your personal information or ask us to correct it if it is inaccurate, out-of-date, incomplete, or misleading by contacting us at support@craftmysong.com.au

6. Children’s Privacy

In line with Australian privacy guidance, Craft My Song does not knowingly collect personal information from children under the age of 16. If we become aware that such data has been collected, we will take reasonable steps to delete it.

7. Cookies and Website Analytics

We use cookies to enhance your user experience and collect non-identifiable data for analytics. You can control cookies through your browser settings.

8. Updates to This Policy

We may update this policy from time to time to reflect changes in legal obligations or our practices. The updated version will be published on our website with a new effective date.

9. Contact and Complaints

If you have questions or concerns about your privacy or wish to lodge a complaint, please contact us: support@craftmysong.com.au

We will respond to all privacy complaints in accordance with the Privacy Act. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.